Frequently Asked Questions

Authenticity


Our Guarantee: All sunglasses sold on this website are 100% Authentic. We are a full service optical located in Phoenix, Arizona and authorized distributors of all the merchandise contained on this website.

Returns and Exchanges

 
Simply Sunglasses proudly serves you as your vision specialist. Sunglasses are an important part of everyday life. If your sunglasses do not fit exactly right, they may not be as enjoyable, stylish, or serve their proper function. In the event you are unhappy with your purchase for any reason, Simply Sunglasses does accept returns and exchanges.

Simply Sunglasses Return Policy:

We cannot accept sunglasses that are scratched or damaged in any way. Returns will only be accepted if the sunglasses were used for try on purposes and are still in mint condition.

Before returning your sunglasses, you must send an email with the reason for your return to service@simplysunglasses.com

All returns must arrive within 30 days from the day you receive your order. All returns must include your invoice, designer case & cloth, and authenticity papers.

Upon completion of your return, you will receive a full refund by original payment method. Please note that expedited shipping and gift wrap fees are non-refundable.

Please Send All Returns To:

Simply Sunglasses
515 W. Buckeye Rd. Suite #103
Phoenix, AZ 85003

Email:
service@simplysunglasses.com

Shipping


US Shipping


Shipping is free for USPS Priority mail (2-3 Days) on all orders shipped within the United States (including Alaska, Hawaii, and Puerto Rico). Shipping is alsofree for all military/APO addresses. For rapid shipping (1-2 Days), USPS Express Mail is available for $27.00.
Have your tracking number from your Email? Track Your Order at USPS.com

Canada Shipping


We ship to Canada using USPS Priority Mail International. Shipping is $21.00 and normally takes 10-14 days. We also offer an Express option for $32.00 which takes 1-5 days. Due to potential customs delays, we cannot guarantee delivery dates for all international orders. In certain cases, we might ship with another carrier, such as DHL. If you have a preference for a certain carrier, please leave a note in the comments section. While we cannot guarantee a specific carrier, we will do our best to accommodate your request. Please note that additional custom duties may apply to your order. Please check with your local post office or customs office before ordering.

International Shipping


We offer international shipping worldwide through USPS Priority Mail International. In order to expedite your order, we recommend using PayPal for all orders. We proudly ship to South America, Europe, New Zealand, Australia, and Japan. Shipping is $30.00 and takes 10-14 days. We also offer Express shipping for $45.00 which takes 3-6 days. When ordering, please include any helpful address information in the comments section. Due to potential customs delays, we cannot guarantee delivery dates for all international orders. In certain cases, we do might ship with another carrier, such as DHL. If you have a preference for a certain carrier, please leave a note in the comments section. While we cannot guarantee a specific carrier, we will do our best to accommodate your request. Please note that additional customs duties may apply to your order. Please check with your local post office or customs office before ordering. If you are ordering from a country not listed during checkout, please inquire by sending an email to service@simplysunglasses.com




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